Scope of this Privacy Statement and our role

This Global Privacy Statement (which we will refer to as “Global Privacy Statement”) explains how we, VeraScore Inc. (“VeraScore”, “we” and “us”) collect, use, share or otherwise process information when you interact with us and our offerings, services, and experiences, or when businesses provide us with your information. This Global Privacy Statement is global in nature, meaning that it is applicable to all VeraScore websites, applications, and offerings, and it describes our privacy practices when we process:

1. Personal information for the purposes of preparing a VeraScore Financial Health Score as part of providing Financial Health Score services;
2. Personal information for the purposes of providing the benefits of the VeraScore application, which is collectively, all of VeraScore’s services, sites, experiences and software (including through our mobile applications and web applications); and/or
3. Personal information as necessary to manage, run, improve and develop our business and personalize your experience while interacting with the VeraScore Application.

If you have any questions about the processing of your personal information, please see the section “How to Contact Us” below.

The VeraScore Application

The VeraScore Application and your information. When we say “Application” we mean that when you choose to share data with us, or bring over information from third parties (like a bank or loan provider), we use that data together, not just within the individual offering(s) you are using. This means that, for example, your VeraScore Financial Health Score, Cash Flow, and Account Balances all live together.

The personal information we use in this centralized way is all the information that VeraScore knows about you, because you are an end user of our services. It includes information such as your credentials; your name and contact details; insights about your finances; the content you place about you in our Application; and information we have collected about you from third-party sources.

Information we collect

Information we receive from you. The personal information that we receive about you is contained in your Profile and the financial institutions you connect to the VeraScore application.

Creating an account. We collect information when you create an account, and interact with the VeraScore Application. Personal information may include your name, address, phone number and email, country, usernames and credentials.

Customer support, product research, training, and feedback. We may collect personal information such as your name, email address, telephone number, and any other personal information you choose to share when you reach out to us for support, give us feedback, participate in optional surveys, attend our events, participate in product research or training or otherwise interact or communicate with us.

Social and community content. We receive content you post on our social media pages and our community pages.

Online behavioral data. We may automatically collect certain information about your use and interactions with our websites, the VeraScore Application, our social media websites, and marketing campaigns that we organize, including device information (such as your IP address and unique device IDs), page view information and search results, links, whether or not a campaign presented or sent to you using our offerings has been viewed, delivered, opened, clicked on, whether it has bounced or was treated as spam.

Device information. We may collect information about your device such as Internet Protocol (“IP”) addresses, log information, error messages, device type, and unique device identifiers. For example, we may collect IP addresses from you as part of our sign in and security features.

Financial information. We may receive information about your finances, expenses, financial statements, details of your financial transactions, payment details, income and wage information, debt, and/or investment information.

Third-party service content. We receive information about you when you connect your account to a third-party service. For example, you may choose to connect your account with your bank accounts. To sync your financial account information, we must access your financial account information.

Usage information. We may collect information about your usage of the Application, such as the pages you viewed, the services and features you used or interacted with, your browser type and details about any links or communications with which you interacted.

Information from cookies and other technologies. The VeraScore Application may use commonly used tools such as cookies, web beacons, pixels, local shared objects and similar technologies (collectively "cookies") to collect information about you (“Cookie Information”) so we can provide the experiences you request, recognize your visit, track your interactions, and improve your and other members’ experience. You have control over some of the information we collect from Cookies and how we use it.

How we use personal information

Personal information is used for the following purposes including to:

• Provide you with the VeraScore Application, create your account and manage our relationship with you
• Improve and develop our products and services by analyzing how they are used and interacted with, as well as by assessing the use of and interactions with our Application, including by conducting data analytics to develop insights about you, your needs and preferences so we can make more informed predictions, recommendations and products for our members
• Run and manage our business, including resolving billing and financial disputes
• Evaluate your eligibility for financial or other marketing offers, products and services
• Provide features to you
• Communicate with you, such as sending you electronic notifications concerning your financial health
• Protect against misuse or abuse of our services and ensure compliance with our terms
• Personalize your experience and tailor recommendations, advertising and offers presented to you, including through the development of insights about you and your needs based on your interactions with the products, services and offerings of our Application
• Combine and anonymize information about your interactions with VeraScore to create aggregate, anonymized statistics for use in research and for marketing, promoting, improving and developing our Application
• Provide you with support and resolve disputes
• Conduct research, including by partnering with academic institutions
• Comply with our legal and regulatory requirements
• Manage event registrations and attendance, including sending related communications to you
• Protect the rights, property, safety or security of the VeraScore Application, our customers, employees or others and prevent fraudulent or illegal activity
• Exercise our rights in the course of judicial, administrative or arbitration proceedings
• Enforce, remedy or apply our Terms of Service or other agreements and/or
• Process your information for other purposes that are compatible with the disclosed purposes if and where this is permitted by applicable law.

How we share your information

We may share your information in the following circumstances:

With your consent. In accordance with our Data Stewardship Principles, except for as outlined below, we only share your information with third parties when you have directed us to do so.

If you are sponsored by a VeraScore Partner. If you have been sponsored by a VeraScore Partner, i.e., the VeraScore Partner is paying your license fee, we will share your “aggregated” financial information. Examples of which includes your VeraScores, your VeraScore factor scores, your yearly gross income, your debt-to-income ratio, etc.

For research. With appropriate controls, we may share information with third-parties, such as academic institutions, government and non-profit organizations, for research purposes or to publish academic or policy-related materials. We only share information in a way that would not allow any individual to be identified.

With financial services providers. In connection with our financial products, we may share personal information with credit bureaus and loan services providers. We may also share your personal information with other companies, lawyers, credit bureaus, agents, government agencies, and card associations in connection with issues related to fraud, credit, defaults, or debt collection.

When you publicly post the information. We may provide opportunities for you to publicly post reviews, questions, comments, suggestions or other content, which may include personal information, such as your name or username. Anything you share in a public forum is public, and you should think carefully before you decide to share.

For mergers and acquisitions. If we are involved with a merger, asset sale, financing, liquidation, bankruptcy, or the acquisition of all or part of our business to another company, we may share personal information in connection with that transaction.

When required by law. We may disclose personal information if we are required to do so by law or to respond to valid requests by public authorities (such as a court or government agency).

With our affiliates, service providers, and business partners. We may share personal information with our affiliates and trusted service providers and business partners who provide services to us or on our behalf, including analytics, data storage, marketing, hosting, technical support, customer service, and other business-related services. In these cases, we take reasonable steps to ensure that the personal information is handled appropriately and in accordance with this Global Privacy Statement.

How we protect your information

Data security. We maintain administrative, technical, and physical safeguards to protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We regularly assess our security measures and update them as necessary to help ensure that your personal information is protected.

Data retention. We will retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your rights and choices regarding your information

You also have the right to opt-out of receiving direct marketing communications from us.

Third-party links

The VeraScore Application may contain links to other websites, applications, or services that are not owned or controlled by VeraScore. We are not responsible for the privacy practices of these third-party sites or services. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

Children’s Privacy

The VeraScore Application is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete such information from our records.

Changes to this Global Privacy Statement

We may update this Global Privacy Statement from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on our website. We encourage you to periodically review this Global Privacy Statement to stay informed about our collection, use, and disclosure of your personal information.

How to contact us

If you have questions about this Global Privacy Statement or our privacy practices, please contact us:

By email: privacy@verascore.com
By mail: VeraScore Inc., 1300 W. 22nd Street, Suite 106, Oak Brook, Illinois, 60523, USA